Well I am happy to report that thelaughingpirates.com are laughing again as my golf clubs have been returned! After our golf tournament I used the ShipSticks.com baggage service to return my golf clubs and other items in my travel bag to a safe house in the Northeast before we continued on our latest sales expedition in the Caribbean (more on that later). ShipSticks is a great service concept that will pick-up and deliver your clubs wherever and whenever you need them, from/to your home or a golf course, in locations from Florida, Scotland, or anywhere in the world they claim. It’s super convenient when you have multiple stop, extended itinerary travel where golf is only one part of the schedule. And it’s reasonable compared to what most airlines are doing with baggage policies and charges today.
Unfortunately when I arrived back in the US after a week in the BVIs, I opened up my phone to turn on my cell and roaming service and got an urgent voicemail message that my bag tag was enroute to its destination, but without the actual golf bag and contents. “Could you please call ShipSticks immediately to help identify your missing bag?,” a desperate voice begged. I checked the date of the call which was last Wednesday, and here I was listening to the message for the first time on the following Saturday night at FLL. I had dropped off the bag to UPS on the Friday afternoon the week before, and then took a Saturday flight to St. Thomas from Fort Lauderdale.
I called Sunday and was told that since I didn’t return the call the bag was sent back to Naples, as there was an identify
ing tag inside the bag. I explained that the inside tag was the previous outbound information, and had marked it up to indicate that fact. That was my mistake I will now admit, as they request you include a second copy of the shipping label inside the bag, but my local Naples UPS store only printed one copy and I was in a rush.
ShipSticks explained that their investigation team would get on the case first thing Monday and get right back to me. It took until Tuesday for them to find and get their hands on the bag. It was being held hostage at the condominium building where I was the previous week, and this was
complicated by the fact the owners we were visiting, and to where I shipped the sticks, had headed north and weren’t there to receive the unexpected package again.
So, lessons learned:
- Determine and print your return shipping documents before you leave home. The online site makes it hard to forward a copy of the shipping information to your shipper (UPS in this case).
- Print two copies of all shipping documents and include only the current document inside the bag case or shipping box. They will blindly scan any document and not look at any writing, notes, or dates.
- Pack some shipping tape for repairing cardboard shipping boxes – they get pretty beat up. (I would now consider a hard shipping case to better protect those exposed driver and “woods” that seem vulnerable at the top of my soft cover)
- Include other items in your case or shipping box to reduce your carry-on or checked baggage, and to pad/protect the head and shaft of your driver. Most bags and clubs are well under their standard 42 lb. allowance. Note that these added items may not be insured if lost.
- Actively look for online discount coupons, usually good for 15% to 20% off to bring your average costs down to around $40 each way.
- Take a picture of your bag and contents before you pack it up. Be sure to keep all receipts when you purchase your clubs, balls and accessories.
- Don’t scream or threaten the staff with your cutlass and they will do their best to help. In my case they even expedited the return shipment to make sure it was available for my next trip.